What changed
FormAssembly Inc., a provider of online data collection and workflow automation software, announced a complete platform overhaul that expands its capabilities beyond building forms to automating complex business processes using artificial intelligence. The new platform combines form creation, workflow automation, integrations, and compliance management in a single no-code environment. It also introduces conversational AI agents that can collect information through natural language interactions and support for the Model Context Protocol, enabling external AI agents to interact with FormAssembly’s software.
What this means in practice
The launch marks a significant expansion for the 20-year-old company, which has traditionally focused on helping organizations collect structured information securely and integrate it into business applications. The new platform builds on the AI assistant FormAssembly introduced last October, which enabled users to generate forms and configure workflows using natural language instructions. The latest release extends those capabilities to entire business processes, including approvals, document generation, electronic signatures, and payments.
For example, a municipal government could describe an application process for obtaining a permit to hold an event in a public park. The platform’s assistant, called Fai, could then generate the necessary forms, approval workflows, and documentation requirements.
FormAssembly claims the AI-assisted builder can reduce development time from days or weeks to minutes, based on recreating existing customer workflows using the new platform.
Limitations and availability
FormAssembly uses frontier AI models, primarily from Anthropic PBC, rather than developing its own. The company has zero-retention agreements with Anthropic and OpenAI Group PBC to protect customer information. The revamped platform also adds governance capabilities that evaluate workflows against predefined compliance policies before publication. Organizations can use built-in rules or define their own requirements based on internal policies and applicable regulations. Potential violations are flagged for human review rather than automatically blocked.
MCP support and application programming interfaces enable customers to create and manage FormAssembly workflows through external systems without accessing the software’s traditional interface. Existing customers won’t be forced to migrate immediately.
Migrations aren’t planned until January, and pricing for existing customers remains uncertain. More sophisticated automation capabilities could carry additional charges depending on customers’ current subscriptions.
