Respond.io, a customer conversation management platform based in Malaysia, has raised $62.5 million in a Series B funding round led by Camber Partners, with participation from Endeavor Catalyst and existing investors. The company, which previously secured $7 million in Series A funding in 2022, reported $35 million in annual recurring revenue (ARR), with a 169% year-over-year growth and a 30% profit margin. The funding will support the company’s expansion and strategic acquisitions in key markets.
The startup, founded in 2017 by Gerardo Salandra and others, initially focused on helping businesses adapt to customer messaging preferences. Its platform enables mid- to large-sized B2C businesses to manage customer conversations across multiple messaging channels, including WhatsApp, Instagram, TikTok, Messenger, Line, Telegram, WeChat, voice calls, and web chat. It also utilizes AI agents to handle customer inquiries, qualify leads, and close sales without human intervention. Salandra described its core customers as “high-consideration” businesses, such as healthcare, automotive, retail, education, and travel, where customers often need to speak with someone before making a purchase.
Salandra emphasized that the company’s success is driven by its ability to process 2 billion messages per quarter, creating a data flywheel that enhances its AI capabilities and attracts more customers. He noted that the company’s pricing model, based on message volume rather than per-seat charges, gives it a competitive edge over traditional enterprise software providers. "When fewer humans use your product, they make less money," he said. "But we don’t charge like that."
Source: techcrunch
