Amazon Quick and New Relic have developed an incident triage assistant that streamlines the process for engineers. The tool allows on-call teams to investigate and resolve incidents more efficiently by coordinating data collection and task creation through a single conversational workflow. This integration reduces the time spent on evidence-gathering, which is a critical phase in incident resolution. By leveraging native integrations, the assistant can generate a root cause analysis (RCA) brief and create a tracked Asana task for follow-up. This approach helps maintain a consistent investigation standard across engineering shifts and reduces the risk of knowledge loss. The assistant uses five New Relic reasoning tools to analyze alerts, user impact, and transaction data, providing a comprehensive overview of the incident. The tool is designed to integrate with existing enterprise tools, offering a scalable solution for incident management. The implementation process involves setting up the New Relic and Asana integrations, creating the chat agent in Amazon Quick, and testing the end-to-end workflow from prompt to task creation. The assistant is intended for engineering teams looking to improve their incident response efficiency and reduce mean time to resolution (MTTR).
The incident triage assistant is built using Amazon Quick's native integrations with New Relic and Asana. The assistant uses five specific New Relic tools to analyze alerts, quantify user impact, surface error logs, identify slow requests, and convert natural language queries into New Relic Query Language (NRQL). These tools work together to provide a detailed root cause analysis (RCA) and generate an Asana task for follow-up. The assistant is designed to handle prompts that include service names, environments, and time windows, ensuring accurate and relevant results. The workflow begins with a prompt from an on-call engineer, which triggers the assistant to call all five New Relic tools in one response. The assistant then compiles the information into an RCA brief and creates an Asana task for handoff. This integration allows for a seamless transition between investigation and task creation, improving the overall efficiency of incident response.
The post outlines the implementation steps for setting up the New Relic and Asana integrations in Amazon Quick. It includes instructions for configuring the New Relic connector using existing account credentials and setting up the Asana integration with OAuth 2.0 authentication. The process involves creating an OAuth application in the Asana developer console to obtain the necessary credentials. Once the integrations are configured, the chat agent is created in Amazon Quick, and the assistant instructions are replaced with a set of operational guidelines. The assistant is designed to keep responses concise, use tool outputs as evidence, and ask for missing inputs when necessary. The implementation process is detailed in the Amazon Quick User Guide, providing step-by-step instructions for setting up the assistant and testing the end-to-end workflow from prompt to task creation.
Source: awsml
