Amazon has blocked Meta's AI agent Muse from shopping on Amazon.com, citing security risks and terms of service violations. According to Amazon, Muse does not identify itself as an AI while browsing and appears to store customer data, which creates security risks. Users now see a warning that access by an unauthorized AI agent violates Amazon's terms of service.
Meta had said earlier that Muse has no access to passwords or payment details, but Amazon's stance suggests concerns over data handling and transparency. The clash is part of a bigger fight over AI-driven shopping, with Amazon already moving against shopping agents from Perplexity, Google, and OpenAI.
Muse launched on September 8 and became the most-downloaded free app in the US App Store within a week. The app was released without any agreement in place, according to GeekWire, which reported the incident. Amazon's move follows a broader conflict over AI agents in e-commerce, with the company already taking action against similar tools from other firms.
"Meta turned the agent loose on the platform without any agreement in place," reported GeekWire. Amazon's decision reflects growing scrutiny over AI agents and their potential to bypass user protections. The company has not clarified whether Muse will be allowed back on its platform in the future.
The announcement follows Amazon's broader efforts to regulate AI-driven shopping tools, with the company already taking action against Perplexity, Google, and OpenAI. Amazon did not say whether Muse will be allowed back on its platform in the future, and the open question remains about how AI agents will be regulated in online commerce.
Source: thedecoder
