Insurance claims adjusters are among the most vocal critics of artificial intelligence in the American workforce, with 98% of their Glassdoor reviews containing negative comments about AI, according to recent research. The backlash stems from frustrations with AI tools that often misclassify claims, generate errors, and place additional burdens on adjusters and their clients. These complaints reflect a broader industry reckoning as AI reshapes the insurance sector.
Adjusters describe AI systems as error-prone and overly intrusive, forcing them to clean up mistakes made by automated processes. For example, Ahmad Jackson, a former claims adjuster, said AI misclassified claims, leading to a flood of errors that required manual correction. He ultimately left his job after the AI tools made his work more difficult. Similarly, Geoffrey Conrad, a claims executive, described a growing sense of 'AI fatigue,' noting that the industry is overwhelmed by the rapid integration of AI into daily operations.
The decline in claims adjuster employment, as reported by the Bureau of Labor Statistics, has also fueled skepticism about AI's role. Between May 2025 and May 2026, employment in the sector dropped 21%, with entry-level positions falling 50% since 2025. Technology, including AI, is cited as a major factor in this decline, with startups and insurers adopting AI to automate claims processing and reduce human involvement.
Source: wired
