Employee reviews on Glassdoor reveal a growing sense of frustration with AI across the U.S. workforce. A recent analysis shows that positive sentiment toward AI among U.S. workers has dropped from 81 percent in 2019 to 43 percent by mid-2026, while negative comments have risen to 53 percent. This shift highlights a deepening divide in how different demographics and professions perceive AI's impact on their work. The data also reveals stark demographic differences, with Gen Z women being the most skeptical group, as only 21 percent of their AI-related comments are positive.
The analysis further shows that certain professions are more critical of AI than others. Insurance claim adjusters, writers, and customer service representatives are among the most negative, with up to 98 percent and 81 percent of their comments expressing dissatisfaction. In contrast, executives and software architects are the most optimistic, with the former rating AI with the highest positive sentiment and the latter frequently mentioning AI in their reviews. The data also indicates that AI mentions in U.S. reviews have surged by 240 percent from May 2025 to May 2026, reflecting a broader trend of increased AI adoption and discussion in the workplace.
Glassdoor’s analysis notes that while some negative sentiment overlaps with existing workplace issues like burnout and layoff fears, many reviews directly link AI to job loss concerns. The platform’s data also highlights a growing gender gap in AI perception, particularly among younger generations, with Gen Z women being the most skeptical group. These findings suggest that AI’s impact on the workforce is complex and varies significantly based on role, industry, and demographic factors.
Source: thedecoder
